Integrated facilities management (IFM) revolutionizes the way businesses collect, analyze, and act on data from their FM operations to save significant time, money, and resources. By establishing a single system that enhances communication within multi-site businesses, it additionally ensures all team members are on the same page, while improving processes.
Not all FM partners – whether they’re a technology offering or a full IFM solution – are created equal, however. Some companies can actually cost their partners money, despite the efficiencies from implementing a state-of-the-art software platform.
Collectively, NEST saved partner businesses over $15 million on these annually recurring facilities management costs in 2021一astonishing in its own right and an increase from 2020 of over $300,000.
How did we do it一again? Allow us to explain.
Tech Fees: Ongoing Costs That Add Up
Tech fees are marketed as a necessity of IFM—the cost of developing, building, and maintaining an advanced system customizable to clients’ needs. They may be justified if the new efficiencies result in significant, long-term savings—yet this can be an expensive gamble.
For a standard CMMS work order system, there is an associated cost, billed directly to the client, to the service provider, or both as a means of maximizing their revenue wherever possible! The costs don’t stop there, though. Service providers, looking to optimize their own bottom lines, will often pass those same fees on to their clients. That means, when all is said and done, a company working with some CMMSs will have been charged the same fee twice! Whether $2, $5, $15, or $30 per location and per work order those fees add up, quickly.
NEST, on the other hand, believes that technology is a tool that should help our customers and their businesses – not a source of revenue for us. So, we eliminated such subscription charges years ago, even if small customizations are made to ensure your business extracts the most value from our out-of-the-box tools. Consequently, our clients have saved millions of dollars, and that number grows continuously. In 2021, this totaled over $15 million.
Through 59,000 NEST retail locations, NEST saved clients a whopping $15,102,084, to be exact. As tech fees at other FM solutions and technology providers rise year-over-year—despite offering no additional benefits—such savings for NEST clients will only continue to grow.
It’s essential for you to look for any ongoing fees when choosing an IFM partner so you’re not held hostage by unnecessary charges that eat up cost savings. NEST will never tack on subscription fees.