Contractors typically absorb per-work-order technology fees
NEST
ISP access to NEST Facilitate, including the mobile app, at no cost
Quality Assurance in the Field
ServiceChannel
No in-house field team; relies on client/provider-reported performance data
NEST
In-house nationwide team
Reporting & Analytics
ServiceChannel
Custom reporting and dashboards
NEST
Real-time dashboards (work order age, spend), push reporting, exportable views
*Based on publicly available ServiceChannel product information as of September 9, 2026
Challenges Customers Face
Facility management professionals want tools that make their day-to-day easier, not harder.
A lot of the same reasons that brought these professionals to a work order management solution in the first place are the same ones making them switch providers.
Common ServiceChannel Challenges
Too complex, hard to use, steep learning curve
Heavy dependence on call centers and manual interventions
Mobile app instability & downtime
Vendor onboarding friction
NEST Facilitate Solution
Purpose-built features for teams, not bloated defaults
Real accountable people, not outsourced call queues
Reliable technology, not logins that hold up technicians
Easy processes for your providers, not inflated fees
See How NEST Facilitate compares on the things that actually affect your day-to-day.
If you're evaluating ServiceChannel or already running it, you may have run into per-location subscription costs, marketplace fees on top of your invoices, or a platform that's separate from the people actually doing the work.
NEST Facilitate takes a different approach - one work order platform built into a full-service IFM relationship, with no added subscription or tech fees.
Do I need a full integrated facilities management (IFM) program to use NEST Facilitate?
Yes, NEST Facilitate is available as part of NEST’s full integrated facilities management solution. IFM brings together technology, service providers, and facilities operations in one coordinated program - giving your team greater visibility, stronger budget control, and a more proactive approach to facilities management.
Are there separate technology fees for NEST Facilitate?
No. NEST Facilitate is included as part of your NEST IFM program, with no separate technology fee. Your team can use the platform to manage service requests, quotes, invoices, and day-to-day facilities activity in one place.
How long does NEST implementation take?
NEST’s standard implementation typically takes 90-120 days. The timeline is tailored to your organization’s requirements, including the number of locations, services, vendors, data needs, and rollout approach.
What happens to my existing vendor network when I transition to NEST?
During implementation, NEST works with your team to configure your existing vendor network in NEST Facilitate. This helps you maintain continuity with the providers you already use while gaining centralized visibility into services, quotes, invoices, and vendor activity.
