How NEST Is Putting AI to Work

NEST is focused on using AI to sharpen decision-making, boost operational efficiency, and enhance service delivery across facilities management.

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A practical approach to AI

At NEST, we see AI as a tool for improving how work gets done — not as a shortcut or a headline. Our approach is centered on real operational value: helping teams move faster, work more consistently, and make better-informed decisions across the facilities management lifecycle.

As a technology-focused pioneer in Integrated Facilities Management, NEST has long invested in systems and processes that bring visibility, consistency, and performance to multi-site operations. Our AI efforts build on that foundation with a focus on responsible adoption, measurable use cases, and long-term value for clients, service providers, and internal teams.

Applying AI in Facilities Management

Our work spans corporate-level enablement, direct client impact, and dedicated support for service providers, all focused on practical improvements in day-to-day operations.
Operational Efficiency & Spending Insights
AI is being applied to reduce manual effort, streamline workflows, and free teams to focus on higher‑value work, while also surfacing smarter insights about cost and spend. By tying operational data to budget and proposal information, AI helps highlight inefficiencies, benchmark pricing, and reveal where dollars are being used most effectively across facilities and construction programs.
AI supports faster response times, more consistent execution, and better-informed decisions across the facilities management lifecycle. Building on NEST’s technology-forward model and tools like NEST Facilitate, it provides clearer visibility, stronger analytics, and more proactive recommendations that are directly tied to multi-site operations.
AI enhances existing visibility into work quality and performance across the service provider network, including service verification and aggregated feedback. New capabilities make it easier to assess, benchmark, and surface insights about performance so providers can improve consistency, demonstrate results, and strengthen their partnership over time.
Executive and organizational learning ensures AI adoption is informed, strategic, and grounded in real business needs. Programs like AI@Work in Business and the Hawk’s NEST: AI Facilities Lab with Saint Joseph’s University create shared spaces to explore opportunities, understand risks, and shape implementation priorities in real facilities environments.
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AI in Action

These initiatives represent the current ways NEST is investing in AI across leadership, learning, operations, and industry collaboration.
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University Partnership

Applied AI exploration with Saint Joseph's University

The Hawk’s NEST: AI Facilities Lab brings together NEST and Saint Joseph’s University to explore real-world AI use cases in facilities management. The partnership creates a space for applied learning, fresh thinking, and future-focused problem solving at the intersection of operations, analytics, and service delivery.
Read the Announcement
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Leadership development

Executive training for AI in business

NEST participated in UNC Greensboro’s AI@Work in Business program to deepen executive understanding of how AI can be applied in practical, ethical, and scalable ways. The program explored AI for productivity, AI agent development, strategic integration, and implementation planning, helping NEST evaluate where AI can create meaningful business value over the near and long term.
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Industry perspective

Sharing ideas on next-generation AI collaboration

Through Forbes Business Council, NEST is contributing to the broader conversation around how organizations can work with the next generation to identify practical AI opportunities. This thought-leadership perspective reflects NEST’s belief that strong AI adoption starts with curiosity, collaboration, and real-world application.
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Interested in practical AI for facilities management?

NEST is focused on applying AI where it can improve operations, strengthen service delivery, and support smarter decision-making. Connect with our team to learn how innovation fits into our broader approach to Integrated Facilities Management.
Explore NEST’s Approach