Seamless Execution of a Nationwide Store Closure Initiative

A national retailer faced the need to optimize its store footprint, requiring the closure of approximately 15% of its locations within a tight timeline. The company engaged NEST to oversee this complex, multi-phase project. 

With store closures spanning nearly every state, including remote locations such as Hawaii and Alaska, NEST had to ensure a seamless transition while minimizing disruption and maintaining cost efficiency.

NEST implemented a structured project management framework that emphasized communication, provider sourcing, risk mitigation, and budget control. 

The key components of NEST’s approach included:

Project Planning & Timeline Coordination

• Initial client communication began in early December with a preliminary store list of closures that would take place the following month.
• Work orders were divided into three phases, requiring rapid response and real-time adjustments.
• The project officially launched in early January, with all closures completed within a four-week timeframe.

• Over 60 providers were engaged for fixture removal, signage dismantling, trash management, and more.
• NEST conducted a risk analysis to identify service gaps in remote or challenging markets.
• NEST tapped into its network of service providers to ensure nationwide coverage, with particular attention to high-risk locations such as Hawaii.

• NEST leveraged mass communication tools to streamline vendor outreach.
• Work orders were systematically dispatched via NEST Facilitate, allowing real-time tracking and adjustments.
• Twice-weekly check-ins ensured all stakeholders remained aligned on progress and challenges.

Execution & Adaptability

• 800 total work orders were completed, covering both signage and trash removal.
• An average of 32 work orders per day were processed to meet the ambitious deadline.
• Weather-related challenges, particularly in colder regions, required contingency planning and proactive client communication.
• Mall locations posed additional logistical hurdles due to varying landlord requirements for COIs, scheduling, and disposal restrictions, which NEST managed seamlessly.

Through strategic execution and a collaborative approach, NEST successfully delivered:

• The closure of nearly 400 stores across 46 states within a four-week period.
• A 6% savings on the proposed budget, delivering cost efficiencies for the client.
• Effective vendor partnerships ensured work was completed on time and in compliance with all local regulations.
• A process that was structured yet flexible enough to adapt to changing conditions, including last-minute store list adjustments and environmental challenges.

While NEST is typically engaged in helping retailers expand, this project demonstrated its ability to manage large-scale store closures with the same level of precision and efficiency. By leveraging its extensive provider network, technology-driven coordination, and meticulous project management, NEST ensured a seamless execution that supported the client’s long-term strategic goals.