Mark A. Hagan, Jr. joined NEST in 2008 and has advanced his career from Operations Team Member to his most recent role as Director of Trade Services where he is responsible for leading over 40+ command center associates on behalf of his retail clients. Mark offers his industry expertise across the area of the business that manages services including HVAC, plumbing and electrical. His candid nature when delivering the high level of customer service his clients deserve is the backbone of his success. Before joining NEST, Mark worked for such companies as FedEx Kinkos and Commerce Bank (now TD Bank) where he processed hundreds of the most challenging loan applications.
During his tenure at NEST, Mark helped to roll out the first overnight shift for the command center that has become one of the biggest differentiators between NEST and other companies in the industry. He has also increased business for one of his key clients by 100% over a three-year period. As a result of his accomplishments, Mark has received several employee recognition awards including the Shining Star Award and People’s Choice Award.
Mark attended Camden County College with a major in business and is a diehard sports fan. Mark is a devoted supporter of the Toys for Tots organization delivering toys to the less fortunate during the holiday season. When he is not working, you can find him coaching youth baseball, participating in local basketball and hockey leagues and spending time with his wife and children.