Managing an FM Department for a nationwide retailer with 260+ stores is no easy feat. Throw in a global pandemic and that would be enough to throw anyone over the edge. But Randy Rokosz, Director of Procurement for Boot Barn knew he had NEST as their IFM partner, to manage the day-to-day operations while giving him full program insights.

The Boot Barn FM team worked closely with NEST to adjust the program on-demand including managing emergency cleaning services related to COVID-19, receiving real-time work order activity, deferring programs for non-essential repairs, and managing the overall program activity. With on-demand program analytics from Microsoft’s Power BI Boot Barn Executives received daily updates on program spend during the pandemic.

Join Randy as he sits down with Rob Almond, NEST CEO to discuss bringing his store operations to new heights!