The Situation

This specialized retailer did not have an efficient structure for the FM department at the time they started looking for a strategic partner.  They experienced inconsistency around the quality of service, could not track vendor compliance or optimization and had no reporting or KPIs to help contain costs.  At just under 1000 locations to service, the team had limited people and resources to manage this expense category and streamline pricing across all services and locations.

The NEST Solution

The NEST Integrated Facilities Management program transformed this client’s operations. Recurring programs are now structured and managed to ensure cost savings and maintain consistent brand image.  The NEST Command Center handles all service requests from inception to closure and ensures the NEST ISP Network and the fixed pricing model are leveraged.

Through technology and analytics, the client now has full end-to-end visibility into the program; NEST Facilitate provides on-demand access to real-time services. A set of weekly, monthly and quarterly financial and performance reports were developed to track SLAs and KPIs.

The Results

This client very quickly saw a change in their operations and elevated their facility management services.  With NEST serving as the guardian to the brand image, their team can shift to a more strategic role and did not require bringing on additional staff.   The largest spend categories saw a significant expense reduction and savings initiatives were developed. In addition, benchmark programs were created across all trade services.