The Situation

This US-Based drug store chain was lacking structure for their cleaning programs across their entire footprint.  Their inner-city locations especially struggled with the competition due to the lack of cleanliness and disrepair, specifically on the exterior.  Dark stores lacked management and incurred unnecessary expenses, while frozen pipes drive up additional expenses during the winter months.

The NEST Solution

Specifications were built to carry out an effective cleaning program for power washing, window washing, and exterior canopy cleaning in a consolidated manner. In addition, both centralized floor care and handyman programs were developed to maintain cleanliness and brand image at both operating and dark store locations.  NEST quality assurance team managed site surveys for control of assets; while the dark stores gained building security and a winterization program to stabilize expenses.

The Results

Brand image and corporate citizenship gained positive results. Overall repairs and city violations went down 20%; while inner-city location violations decreased 35% from an exterior cleanliness initiative. Budgets and costs were structured and spend was decreased by 15% from the winterization program.