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Integrated Facilities Management

NEST Facilitate

Innovative World of Facilities Management Technology

In today's fast-paced and ever-evolving business landscape, leveraging cutting-edge technology is crucial for efficient and effective facility management. Our advanced technological solutions empower you to streamline your operations, boost productivity, and maximize the value of your facilities – all without any technology subscription fees.   

With the advanced software platform, you can seamlessly integrate your people, places, and processes on a single, user-friendly interface – whether at the office or on the go. Say goodbye to tedious manual tasks and hello to automated workflows that save you time and resources. 

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Innovative World of Facilities Management Technology with NEST Facilitate

In today's fast-paced and ever-evolving business landscape, leveraging cutting-edge technology is crucial for efficient and effective facility management. Our advanced technological solutions empower you to streamline your operations, boost productivity, and maximize the value of your facilities – all without any technology subscription fees.  

With the advanced software platform, you can seamlessly integrate your people, places, and processes on a single, user-friendly interface – whether at the office or on the go. Say goodbye to tedious manual tasks and hello to automated workflows that save you time and resources. 

Service Verification: Ensuring Exceptional Service

With Service Verification, location management provides valuable feedback directly from. This feedback loop enables location users to log into NEST Facilitate to confirm service completion , rate the service, and provide comments on the service received. The ratings are then compiled into an aggregated score, your NEsT Promoter Score. For ratings less than 7, the NEST team follows up to determine the cause of the rating and resolution.

The Service Verification feature in NEST Facilitate is crucial to ensure that service delivery metrics align with the actual experience of  your location end-users. By analyzing the details provided through Service Verification, the NEST Operations Team can identify areas of dissatisfaction and make necessary corrections in the processes, improve relationships with ISPs (Independent Service Providers), and train personnel to continually enhance service levels across the board.

Streamlining Service Delivery with NEST Facilitate's ISP Connect

Through ISP Connect, NEST ISPs access real-time work orders, check-in and out of the work order through text message, and efficiently communicate with the NEST Team on the go.

Additional ISP Connect features include:
  • Adding details and notes on work performed
  • Have location management sign off on the work performed
  • Upload on-site Photos
  • Request NTE Increases
  • Request proposals
  • Chat directly with NEST Operations
The ISP Connect feature improves overall service delivery performance, eliminates phone IVR, gives real-time updates from the field, and streamlines the process of WO completion and billing.
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You need access to the right data at the right time.
You might even need it in real time.

NEST’s industry-leading technology platform, Facilitate™, optimizes work order flow and delivery while providing insights to help your business thrive.

NEST consistently differentiated themselves by demonstrating an ability to perform analytics at a higher level than other suppliers. The rollout of NEST’s technology platform was seamless to the stores and NEST’s account team continues to diligently work to learn our business requirements and execute to our service level agreements.
David Connelly, Director of Purchasing at Five Below

Exceptional Functionality 

Facilitate™ is for users from the field to the C-suite. Its intuitive, web-based interface and mobile app make accessing work order data and program spend easy and efficient. Selected features include:

  • End-to-end work order automation
  • Easy-to-use, customizable dashboards
  • IVR texting 
  • Service verification with field input
  • Real-time data exports
  • Integration with existing ERP infrastructure
NEST consistently differentiated themselves by demonstrating an ability to perform analytics at a higher level than other suppliers. The rollout of NEST’s technology platform was seamless to the stores and NEST’s account team continues to diligently work to learn our business requirements and execute to our service level agreements.
- David Connelly ~ Director, Purchasing ~ Five Below
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Scalability & Transparency

NEST Facilitate is an out-of-the-box solution that provides complete visibility into the life of a work order, from start to finish. This application seamlessly manages and automates daily workflow for every work order by providing a secure portal for both you and our service providers. And standard features such as IVR texting make updates easy and efficient.

NEST Facilitate was designed to grow with your organization, whether you have 100 or 100,000+ work orders.

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Flexible Configuration

NEST Facilitate can be tailored to drive your IFM success. The NEST implementation team establishes your business requirements and FM workflows to ensure it helps you meet your goals. We are committed to fine-tuning our tech offering and continue to improve the platform so that all users benefit from new features and frequent updates.

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Cybersecurity Leadership

Your data security is as important to us as our own. As an SOC2-certified organization, NEST meets the American Institute of CPAs (AICPA) industry standard best practices for customer data management. 

You can find more information about our cybersecurity protocols here. 

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Mobility

You can access program insights on-demand and in real-time with this mobile-friendly solution. You no longer need to wait hours, or even days, for data to refresh, which can help you make cost-saving decisions fast.

Work orders in Facilitate app

Full Transparency & Scalability

Facilitate™ provides full program visibility, including all site locations, assets, and work orders一regardless of your program size or complexity. Specifics include:

  • Work order descriptions, status updates, and provider assignments
  • Asset management pages with history, notes, photos, and programs
  • Proposal management to view, approve, and decline proposals with tiered approval levels

Flexible Configuration

Facilitate™ offers out-of-the-box set-up with the customizations needed to drive your unique program success.

  • Ongoing development of functionality and features is always a NEST priority, and Agile software methodology ensures the continuous rollout of platform improvements.
  • And IFM program users never pay subscription or tech fees to access the platform.

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